Privacy Policy for Twinlike

Last Updated: July 1, 2025

Your privacy is paramount to Twinlike. This Privacy Policy explains how Twinlike (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our platform, Twinlike.com, and our related services (collectively, the “Services”). We are committed to being transparent about our practices and to helping you understand your privacy rights.

Information We Collect

We collect information to provide and improve our Services, to communicate with you, and to ensure a secure and efficient experience.

a. Information You Provide Directly:

Account Information: When you create an account, you provide personal details such as your name, email address, company name, phone number, and password.

Profile Information (Freelancers): If you are a freelancer, you may provide detailed professional information including your skills, experience, portfolio, rates, payment preferences, and professional certifications.

Project Information (Clients): If you are a client, you may provide details about your projects, budget, deadlines, and specific talent requirements.

Communication Data: Records of your communications with us and other users through the platform (e.g., messages, chat logs, support inquiries).

Payment Information: To facilitate transactions, we collect payment details such as billing addresses and payment method information (e.g., credit card numbers, bank account details). Note: We use secure third-party payment processors, and we do not store full credit card numbers on our servers.

b. Information We Collect Automatically:

Usage Data: Information about how you use our Services, including your IP address, browser type, operating system, pages viewed, time spent on pages, access times, and referring URLs.

Device Information: Data about the device you use to access our Services, such as hardware model, unique device identifiers, and mobile network information.

Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your Browse activities, remember your preferences, and improve your user experience. For more details, please see our Cookie Policy below.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Maintaining Services: To operate, maintain, and improve our platform, including facilitating connections between clients and freelancers, managing projects, and processing payments.

Personalization: To customize your experience on our platform, such as recommending relevant freelancers to clients or suitable projects to freelancers.

Communication: To send you service-related notifications, updates, security alerts, and support messages.

Security and Fraud Prevention: To protect our Services and users from fraud, unauthorized access, and other security issues.

Analytics and Improvement: To understand how users interact with our Services, to monitor performance, and to identify areas for improvement.

Marketing and Promotions: To send you promotional communications about Twinlike’s services, features, and offers that may be of interest to you. You can opt out of marketing communications at any time.

Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

With Other Users:

Clients: Your project details (excluding payment info) are shared with relevant freelancers to enable them to understand and bid on your projects.

Freelancers: Your public profile information, including skills, portfolio, and rates, is shared with clients when you apply for a project or are recommended.

With Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, hosting, analytics, customer support). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).

Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

With Your Consent: We may share your information with your explicit consent or at your direction.

4. Your Privacy Rights and Choices

You have certain rights regarding your personal information:

Access and Update: You can access and update most of your account and profile information directly through your account settings on Twinlike.com.

Correction: You have the right to request correction of inaccurate personal data we hold about you.

Deletion: You can request the deletion of your personal data, subject to certain legal obligations or legitimate business purposes (e.g., retaining records of transactions).

Objection/Restriction: You can object to or request the restriction of processing of your personal data in certain circumstances.

Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

Marketing Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by adjusting your account settings.

To exercise any of these rights, please contact us at [[email protected]]. We will respond to your request in accordance with applicable laws.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

International Data Transfers

Twinlike operates globally. Your information may be transferred to, stored, and processed in countries other than your own, including the United States, where our servers are located. These countries may have data protection laws that are different from those in your country. We take measures to ensure that your data is adequately protected when transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Twinlike Spaces Vijzelstraat Vijzelstraat 68-78, 1017 HL, Amsterdam, North Holland 1017 HL, NL Email: [[email protected]]